Windward Flutes | Warranty & Returns

Warranty on Craftsmanship

The Windward warranty covers any flaw in the manufacture of the instrument for one full year from the date of purchase, providing that the flute has been played-in and maintained, as detailed in Windward’s wooden flute care instructions, and providing that the instrument has not been damaged.

If the flute develops a problem related to its manufacture, we will repair or replace the part concerned, under our warranty, at no charge to the customer.
If a customer would like to have repairs or alterations done by someone other than Windward Flutes, please contact us first, so as not to invalidate the warranty by using a technician not approved by Windward
Windward Flutes will repair damage caused by accident, mishandling or insufficient maintenance, but in these cases, the customer will be responsible for the cost of materials and labour.
If after purchasing the flute, a customer would like to alter it, to accommodate particular requirements, Windward will perform these alterations, if feasible, and the customer will be charged for materials and labour. Warranty conditions apply here (see proviso #2) regarding “out-of-house” work on a Windward flute.

Returns

Players are looking for a flute that satisfies their expectations and requirements, and our flutes usually find their new owners to be very appreciative. But if a player discerns that the newly purchased flute may be unsuitable for their playing style, they have a full two weeks from the date of delivery, to evaluate the flute for suitability. If they decide to return it, we can offer several options.

Flute must be in as-new condition: These options are premised on the stipulation that the purchaser/player has followed our wooden flute care instructions to the letter, to be sure that the flute remains in “as-new” condition while in their hands.
You must contact us within 7 days of delivery: The player should contact Windward Flutes within seven days of the delivery of their new flute to discuss the problem they are experiencing and their dissatisfaction with the instrument.
You must ship the flute within 14 days of delivery: If they decide to return the flute, it must be shipped within 14 days of the date of delivery. Our policy provides for an exchange of the flute for a similar instrument, or a refund of 93% of the purchase price, provided that the flute comes back to us in “as-new” condition when it returns to the workshop. If the instrument is in less than “as-new” condition, the refund amount will be adjusted at our discretion.

For the player who is not able to visit our shop nor to try the flutes at the convention or the Boxwood Festival, we will do our best toward understanding what a customer wants in a flute, and will try to make and send the most suitable instrument so as to avoid disappointment.