We care about our customers as we care about our flutes. Each flute comes with a full one year warranty and an invitation to return for its first annual COA, a “clean, oil and adjust”service, whereby we look over the instrument and if necessary, renew the finish, cork, and/or windings under warranty.
The Windward warranty covers any flaw in the manufacture of the instrument for one full year from the date of purchase, providing that the flute has been played-in and maintained, as detailed in Windward’s wooden flute care instructions, and providing that the instrument has not been damaged.
Players are looking for a flute that satisfies their expectations and requirements, and our flutes usually find their new owners to be very appreciative. But if a player discerns that the newly purchased flute may be unsuitable for their playing style, they have a full two weeks from the date of delivery, to evaluate the flute for suitability. If they decide to return it, we can offer several options.
For the player who is not able to visit our shop nor to try the flutes at the convention or the Boxwood Festival, we will do our best toward understanding what a customer wants in a flute, and will try to make and send the most suitable instrument so as to avoid disappointment.